problem still not solved
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Sorry to hear that. Are you logged in? Are you running any firewall software? Can you tell me about your system specs? (Mac or Windows? OS version?)
same problem. I am logged in. "Touchless" says 'downloaded.' Using a 5-mo old MacPro OS 10.9.5, although it seems that the 'downloaded' status has to do w/the way your site is configured, as opposed to the system or browser it's running on. Tried to transfer apps from my old computer, but they came across corrupted & won't open. In addition, on my Account page, App Purchase History tab is completely empty, even though I'd previously downloaded 6 apps, including Touchless. Right now, my LeapMotion controller is useless for everything I'd been using it for. It's pretty common for someone to need to download an app more than once, either due to a crash/data loss, new computer, or additional computers. Why does the site even need to block users from downloading an app twice?
@LennyNY Any firewall running?
Sorry to hear this -- we'll get to the bottom of things.
my config:
os win7 ultimate 64
no firewall
ati radeon 3000 onboard graphics
proc amd fx-8120 8-core 31,GHz
16 GB RAM
static ip-adress, router fritzbox
"tab account: signin or signup - not functioning" -- can you elaborate on this?
What happens when you try to click "Sign In or Sign Up??
apple's built in system firewall is on; but again, the fact that your web page says "Downloaded" makes me think it's related to the way your site is configured. If a firewall, some anti-virus software, etc was preventing the download, I'd think I'd see a "Download" button on the web page, & then when I clicked it, I'd get an error. I don't see how a firewall or other software could make your page display "Downloaded" instead of a download link. Apple's firewall hasn't interfered w/any other software or driver downloads.
signin is not working from app home, only using browser & community login
"set install directory" is working fine
problem solved:
after several hours of inveastigation and (5)new installations
signin via browser, switching back to app home - now saying "logged in"
back to browser - selecting app
downloads immdiately to app home
10 days later
I am logged in as jschoonmaker on latest chrome browser but app home does not recognize or let me sign in within the app
Hey there -- thanks for getting in touch. I've alerted Customer Support about this issue. One of our agents should be reaching out shortly to troubleshoot one on one.
5 months later
Yes,i also meet the same problem to install app on a new system.
Samsung Galaxy S6 case
For me the same. New equipment, but you can not download the application. Applications can download already.casesam，Samsung Galaxy S6 edge case