No calibration feature in Gemini (v5)

[sippyzip]

Hi there, I received a used leap motion today and was very excited to test things out.

I downloaded everything according to instructions on this website, then started testing the controller. As soon as I plugged in, a small green light appeared on the side, and three red lights appeared on the mirrored surface. I then opened the Virtualizer and noticed the camera feed seemed very dark/dimmed and blurry (I already cleaned the controller, so there are no smudges). Although the controller was able to capture hand movements, it clearly needed reset/calibration. Whenever I tried to wave at the camera with my hands, the camera feed will capture only one hand. I made sure I was within arm's reach to the controller and tracked both hands before making movements. However, it's the same, the controller either tracks one hand at a time or nothing at all.

I also tried to install V2 to use the calibration feature, but an error would appear and asked that I install the required drivers. I have no idea what drivers I'm supposed to install and where to find them.

Please advise if you know how to calibrate using Gemini. Thanks in advance.

Image 1: No settings in the control panel

Image 2: Control panel with no troubleshooting tab

[mimikiwi]

I have exactly the same issue. Is there no need for calibration anymore?

[Kitsame]

Also just received mine today, and didnt see any calibration option. Tracking doesnt seem to be working properly for me, either. Anyone figure out how to fix this ?

[carbonracer]

Same here. Is there any hidden method to get the calibration back? Or is it like @mimikiwi guessed and there is no need to calibrate the device anymore?

[dankirby]

Hi @sippyzip, please can you capture a screenshot or recrording of your visualiser showing the issue that you are seeing and send this to support@ultraleap.com? I will then be able to analyse this and Please can you also check that you do not have any other versions of our hand tracking software installed, such as Orion V4. This can cause conflicts and stop the hand tracking from working correctly.

With the V2 SDK, during installation please click ignore to bypass the Graphics Driver error that you will see, this is due to the older SDK not recognizing contemporary drivers. You will also need to apply this manual hotfix due to a change in Windows 10 with recent releases.

With regards to calibration, this was removed from our Gemini V5 software as we found it was being used incorrectly. Users believed that this feature had an effect on hand tracking performance, which is inaccurate.

All our hand tracking units are calibrated in the factory and should not require recalibration. Use of the calibration feature did not affect the quality of the hand tracking performance. Recalibrating one of our hand tracking modules did not improve the tracking of an already functioning unit.

The view of the hands and the system resources of the host PC has the biggest impact on the performance of hand tracking. If you are experiencing issues with your hand tracking performance please see our troubleshooting guide here for guidance on what can impact this and how to resolve these issues.