HelloI seem to be having the same issues, could I get the link please thanks in regard.
Happy to help -- sent you a PM.
Hello, just received my HP Envy with built in Leap Motion and I cant activate it please help same issue as listed above
Have you tried undergoing a fresh installation of the software?
hey is there anyone that can help me im having the same issue'
@RVNY --
Can you try running this linked program: https://leapmotion.box.com/s/qoxgpj532aog2ssh0qt4 and PM me the resulting seven logs?
These are the logs that should appear:
I have HP ENVY 17-j110ea with windows 7 64bit on it and when I use FN+ Space nothing happens no light will turn. I downloaded Leapmotion Version: 2.2.2+24469 and on the software log it says Leap service is not running. When I look from services.msc I can't find LeapService from list. And in the device manager all seems to be okay . Any suggestions ?
Do you have any anti-virus software installed on your system?
No anti-virus intalled it was clean computer, downgraded from windows 8. it's strange cause like the recalibration thing that is in the Leap motion controller (the one you need to move mirror or someting on the sensor) works at that time sensor turns lights on the. But every other time there is nothing fn+space does nothing.
Can you try the following:
cd C:\Program Files (x86)\Leap Motion\Core Services
LeapSvc.exe --install
Well, unfortunately, here I am again. Once again after an update my controller would not turn on...Trying to be proactive I uninstalled the program without knowing that the link above would not work any longer. I cannot seem to locate working link to reinstall it. Any info would be great. Thanks in advance.
Hey @LAS2477 --
Can you try this link?
thanks- tried this last night had to go one step further with my security set up. I am once again up and running, or should I say gesturing. Thanks again.
No problem! Glad the issue is resolved.
hey i m user of hp envy 17 with inbuilt leap motion ,,,, on pressing fn nd space lm is starting ,,nd i tried to re install it , it still is not starting ,,, plzz help me
Hi @Himalay --
I've opened up a support ticket for you so we can get to the bottom of things ASAP. A member of our Support Team will be in touch shortly.
Thanks for hanging in there in the meantime!
Hello. I got the same problem as LAS2477.I'v just bought a new laptop: HP 17-J199EB LEAP-MOTIONLeap-motion doesn't start using fn + space.I've already reinstalled the software but I still have the same problem.Thanks in advance, Jeroen
Hey jeroenvinck,
Please try right clicking on the Leap Motion Control Panel icon in your system tray and select "Resume Tracking" to see if that enables the sensor on your laptop.
Hi.There is no reaction. It still doesn't work.
Unfortunately, it sounds like there may be an issue with the sensor in your laptop. Please contact HP Support (http://support.hp.com/us-en/contact-hp) to see if you are eligible for a replacement.
If your computer was recently purchased from a retailer, you may be able to get a replacement through them if you are still within the return period.
