HP Envy built in leap motion not turning on

LAS2477 2014-08-27 02:34:11 UTC #1

I have an HP Envy laptop with built in Leap motion and I can not turn it on using the fn + space bar nor can I find any alternative. I am not very computer literate so any plain tips would be most helpful, Thanks in advance, Lisa

LAS2477 2014-08-27 03:11:14 UTC #2

just an FYI- I found another thread about HP Envy problems... I looked to see what leap motion programs are installed and find none- there is however, Cisco LEAP Module and Cisco PEAP module as well as Cisco EAP-FAST module, I don't want to uninstall something unnecessarily, I tried installing the windows version in the link and it does nothing except a message that I will have to go back and find again- didn't mean anything to me. Again, I am not that savvy with computers so simple info is best. Thanks again, Lisa

LAS2477 2014-08-27 03:16:17 UTC #3

The message reads Installer is already running

katem 2014-08-27 19:47:24 UTC #4

Hi Lisa,

Can you provide me with the model number of the computer you purchased?

Thanks.

LAS2477 2014-08-28 04:02:39 UTC #5

This is the product name -HP ENVY 17 Leap Motion SE NB PC , Thanks for looking into this, Lisa

katem 2014-08-28 16:28:57 UTC #6

Have you tried installing the latest version of 1.2 x?

LAS2477 2014-08-29 01:25:56 UTC #7

if this is the latest update then yes and that is when I could no longer turn the sensor on. Just tried the Beta version/update no luck, can't open visualizer.

katem 2014-08-29 19:29:45 UTC #8

Bummer. Ok. Try these steps and let me know what happens:

Go to Programs and Features
Locate the Leap Motion Software
Uninstall the current version of Leap Motion (don't check the uninstall Airspace apps)
Restart the computer after the uninstall
Download the latest version from here:
https://warehouse.leapmotion.com/apps/3439/download
(Leap_Motion_Installer_release_public_win_x86_1.2.2+11000_ah1704.exe)
Install that version.
After install launch both Airspace and the Leap Motion Control Panel
At that point try pressing Fn+Space

LAS2477 2014-08-30 19:04:32 UTC #9

Thank you! I never could find any program listed for leap space but I followed the link and it works now! Thanks again. If I have any further issues I'll be back. Lisa

katem 2014-08-30 19:18:19 UTC #10

No problem, Lisa! Glad you're up and running. Don't hesitate to circle back with any other questions.

LAS2477 2014-10-04 14:59:25 UTC #11

I am back, sorry. Once again, after an update the controller does not turn on. Spacebar + fn does however bring up Leap Motion Control Panel 4 tab window. I checked in programs and it shows the update, Thanks in advance. Lisa

katem 2014-10-07 17:11:06 UTC #12

Oh no! OK. Can you try running this linked program: Leap_Log_Locator.exe (from box.com) and PM me the resulting seven logs?

After you run it, you should have the following logs appear on your desktop:

LAS2477 2014-10-08 03:35:04 UTC #13

I sure do appreciate your help... opened my laptop to find another update ...fingers crossed... ta dah!!! It works!!! Yeah!!! I enjoy the leap motion, it was one reason I decided on this model od laptop. I am not giving up, Again thanks for your help, hopefully I won"t need any more assistance but I know if I do you are quick to respond. Thanks again, Lisa

katem 2014-10-08 17:34:27 UTC #14

Great! Glad the issue resolved itself.

SolC3 2014-12-14 21:11:26 UTC #15

Hi Katem!
I have the same problem with my HP Envy j161-ea 17" Touch w/ LeapMotion,

I wanted to download that driver you provided for the other user but the link is dead, could you please provide a new one? Thanks!

katem 2014-12-16 00:23:03 UTC #16

Hi there,

Sorry to hear that! Have you tried these steps?:

Go to Programs and Features
Locate the Leap Motion Software
Uninstall the current version of Leap Motion (don't check the uninstall Airspace apps)
Restart the computer after the uninstall
Download the latest version from here:
https://warehouse.leapmotion.com/apps/3439/download99
(Leap_Motion_Installer_release_public_win_x86_1.2.2+11000_ah1704.exe)
Install that version.
After install launch both Airspace and the Leap Motion Control Panel
At that point try pressing Fn+Space

SolC3 2014-12-16 16:17:18 UTC #17

Hi!

I really appreciate this help. I have uninstalled but the link you provided links to an unfound App Store Submission.

katem 2014-12-16 20:24:09 UTC #18

Apologies, can you try this link?

SolC3 2014-12-17 15:25:55 UTC #19

Hi, this a link to the SDK Terms and Conditions, it has no download...

katem 2014-12-17 17:45:19 UTC #20

Shooting you a PM regarding this.