HP Envy built in leap motion not turning on

[LAS2477]

I sure do appreciate your help... opened my laptop to find another update ...fingers crossed... ta dah!!! It works!!! Yeah!!! I enjoy the leap motion, it was one reason I decided on this model od laptop. I am not giving up, Again thanks for your help, hopefully I won"t need any more assistance but I know if I do you are quick to respond. Thanks again, Lisa

[katem]

Great! Glad the issue resolved itself.

[SolC3]

Hi Katem!
I have the same problem with my HP Envy j161-ea 17" Touch w/ LeapMotion,

I wanted to download that driver you provided for the other user but the link is dead, could you please provide a new one? Thanks!

[katem]

Hi there,

Sorry to hear that! Have you tried these steps?:

1. Go to Programs and Features
2. Locate the Leap Motion Software
3. Uninstall the current version of Leap Motion (don't check the uninstall Airspace apps)
4. Restart the computer after the uninstall
5. Download the latest version from here:
   https://warehouse.leapmotion.com/apps/3439/download99
   (Leap_Motion_Installer_release_public_win_x86_1.2.2+11000_ah1704.exe)
6. Install that version.
7. After install launch both Airspace and the Leap Motion Control Panel
8. At that point try pressing Fn+Space

[SolC3]

Hi!

I really appreciate this help. I have uninstalled but the link you provided links to an unfound App Store Submission.

[katem]

Apologies, can you try this link?

[SolC3]

Hi, this a link to the SDK Terms and Conditions, it has no download...

[katem]

Shooting you a PM regarding this.

[GHbf6136234077e1]

Hello
I seem to be having the same issues, could I get the link please
thanks in regard.

[katem]

Happy to help -- sent you a PM.

[Brenda50]

Hello, just received my HP Envy with built in Leap Motion and I cant activate it please help same issue as listed above

[katem]

Have you tried undergoing a fresh installation of the software?

[RVNY]

hey is there anyone that can help me im having the same issue
'

[katem]

@RVNY --

Can you try running this linked program: https://leapmotion.box.com/s/qoxgpj532aog2ssh0qt4 and PM me the resulting seven logs?

These are the logs that should appear:

[Tannu20]

I have HP ENVY 17-j110ea with windows 7 64bit on it and when I use FN+ Space nothing happens no light will turn. I downloaded Leapmotion Version: 2.2.2+24469 and on the software log it says Leap service is not running. When I look from services.msc I can't find LeapService from list. And in the device manager all seems to be okay . Any suggestions ?

[katem]

Do you have any anti-virus software installed on your system?

[Tannu20]

No anti-virus intalled it was clean computer, downgraded from windows 8. it's strange cause like the recalibration thing that is in the Leap motion controller (the one you need to move mirror or someting on the sensor) works at that time sensor turns lights on the. But every other time there is nothing fn+space does nothing.

[AlexColgan]

Can you try the following:

1. Search "cmd" in Windows search. Press Ctrl+Shift+Enter to run as administrator.
2. Type: cd C:\Program Files (x86)\Leap Motion\Core Services
3. Type: LeapSvc.exe --install
4. Close the Leap Motion Control Panel (from the taskbar)
5. Re-open the Leap Motion Control Panel (from C:\Program Files (x86)\Leap Motion\Core Services)
6. Reboot the computer.

[LAS2477]

Well, unfortunately, here I am again. Once again after an update my controller would not turn on...Trying to be proactive I uninstalled the program without knowing that the link above would not work any longer. I cannot seem to locate working link to reinstall it. Any info would be great. Thanks in advance.

[katem]

Hey @LAS2477 --

Can you try this link?