Cannot run old Leap Motion

[Sperkmandl]

Hi all
several years ago I purchased a Leap Motion Controller for a project which was stopped later on.
It run fine, I remember several nice apps which I could download from a free web library.
(remember the skull app ?)
Serial no. was S314A083929.
Now I retrieved the whole package, trying to run it on a Win7 64 bits machine (leapmotion.com/setup).
No success, no lib, nothing running.
The controller displays a green led. Switching to different USB ports doesn't yield any result.
Then I tried to run the tracking service: I get a timed message "Ultraleap tracking service is not running".
Any idea ?
Renzo

[dankirby]

Hi @Sperkmandl, the skull app is still available on our Gallery, it is called Cyber Science - Motion and can be downloaded from here. Please be aware that this only works with our older V2 hand tracking software and you will need to apply this manual hotfix to resolve a compatibility issue with Windows 10.

From your description it sounds like you are currently running our new Gemini V5 hand tracking software. Please can you email me at support@ultraleap.com with the PC Spec (inc CPU), specific software version (About tab in the control panel will show this) and the tracker log which can be found at the location below and I will be able to check this for you to see why the tracking service is not running:

C:\ProgramData\Ultraleap\HandTracker\Logs\tracker_log

Please can you also check that you have no previous versions of our hand tracking software installed and running at the same time as this will cause conflicts.

[Sperkmandl]

Hi Dan, here is my system description:

Manifacturer: Dell__Model: Latitude E6510
Rating: 4.9
Intel(R)Core(TM) i5CPU M520@ 2.42.4GHz
Installed memory(RAM): 4,00 GB (3.86 GB USABLE)
64-bit Operating System

while the logfile is here c:\ProgramData\Ultraleap \HandTracker\Logs\tracker_log.txt
[2021-12-12 11:27:36.032] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:36.341] [console] [info] leap::fake::DeviceManager::DeviceManager()#113: missing default_device.json
[2021-12-12 11:27:36.342] [console] [info] leap::server::Server::Server()#86: Starting broadcast server host at 127.0.0.1:1024
[2021-12-12 11:27:36.344] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:36.344] [console] [info] BroadcastServerHost::StartHost()#60: Running telemetry server on 127.0.0.1:1024
[2021-12-12 11:27:36.344] [console] [info] ServiceInterface::BeginProcessing()#148: Server Listening Settings: IP 127.0.0.1 Base Port 12345 Range 10
[2021-12-12 11:27:36.346] [console] [info] ServerListenerImpl::ServerListenerImpl()#338: ServerListener started (Libtrack version: 5.3.0.0 - 0c3c5dc5)
[2021-12-12 11:27:36.346] [console] [info] ServiceInterface::BeginProcessing()#156: Start listening on port: 12345
[2021-12-12 11:27:36.346] [console] [info] ServiceInterface::BeginProcessing()#159: Server started
[2021-12-12 11:27:36.354] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:36.663] [console] [info] leap::fake::DeviceManager::DeviceManager()#113: missing default_device.json
[2021-12-12 11:27:36.665] [console] [info] leap::server::Server::Server()#86: Starting broadcast server host at 127.0.0.1:1024
[2021-12-12 11:27:36.667] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:36.667] [console] [info] ServiceInterface::BeginProcessing()#148: Server Listening Settings: IP 127.0.0.1 Base Port 12345 Range 10
[2021-12-12 11:27:36.668] [console] [info] BroadcastServerHost::StartHost()#60: Running telemetry server on 127.0.0.1:1024
[2021-12-12 11:27:36.668] [console] [info] ServerListenerImpl::ServerListenerImpl()#338: ServerListener started (Libtrack version: 5.3.0.0 - 0c3c5dc5)
[2021-12-12 11:27:36.668] [console] [info] ServiceInterface::BeginProcessing()#156: Start listening on port: 12345
[2021-12-12 11:27:36.668] [console] [info] ServiceInterface::BeginProcessing()#159: Server started
[2021-12-12 11:27:36.681] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:37.023] [console] [info] leap::fake::DeviceManager::DeviceManager()#113: missing default_device.json
[2021-12-12 11:27:37.025] [console] [info] leap::server::Server::Server()#86: Starting broadcast server host at 127.0.0.1:1024
[2021-12-12 11:27:37.026] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:37.026] [console] [info] BroadcastServerHost::StartHost()#60: Running telemetry server on 127.0.0.1:1024
[2021-12-12 11:27:37.026] [console] [info] ServiceInterface::BeginProcessing()#148: Server Listening Settings: IP 127.0.0.1 Base Port 12345 Range 10
[2021-12-12 11:27:37.028] [console] [info] ServerListenerImpl::ServerListenerImpl()#338: ServerListener started (Libtrack version: 5.3.0.0 - 0c3c5dc5)
[2021-12-12 11:27:37.028] [console] [info] ServiceInterface::BeginProcessing()#156: Start listening on port: 12345
[2021-12-12 11:27:37.028] [console] [info] ServiceInterface::BeginProcessing()#159: Server started
[2021-12-12 11:27:37.039] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:37.365] [console] [info] leap::fake::DeviceManager::DeviceManager()#113: missing default_device.json
[2021-12-12 11:27:37.367] [console] [info] leap::server::Server::Server()#86: Starting broadcast server host at 127.0.0.1:1024
[2021-12-12 11:27:37.368] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:37.368] [console] [info] ServiceInterface::BeginProcessing()#148: Server Listening Settings: IP 127.0.0.1 Base Port 12345 Range 10
[2021-12-12 11:27:37.369] [console] [info] BroadcastServerHost::StartHost()#60: Running telemetry server on 127.0.0.1:1024
[2021-12-12 11:27:37.369] [console] [info] ServerListenerImpl::ServerListenerImpl()#338: ServerListener started (Libtrack version: 5.3.0.0 - 0c3c5dc5)
[2021-12-12 11:27:37.369] [console] [info] ServiceInterface::BeginProcessing()#156: Start listening on port: 12345
[2021-12-12 11:27:37.369] [console] [info] ServiceInterface::BeginProcessing()#159: Server started
[2021-12-12 11:27:37.381] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:37.705] [console] [info] leap::fake::DeviceManager::DeviceManager()#113: missing default_device.json
[2021-12-12 11:27:37.707] [console] [info] leap::server::Server::Server()#86: Starting broadcast server host at 127.0.0.1:1024
[2021-12-12 11:27:37.709] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:37.709] [console] [info] ServiceInterface::BeginProcessing()#148: Server Listening Settings: IP 127.0.0.1 Base Port 12345 Range 10
[2021-12-12 11:27:37.710] [console] [info] ServerListenerImpl::ServerListenerImpl()#338: ServerListener started (Libtrack version: 5.3.0.0 - 0c3c5dc5)
[2021-12-12 11:27:37.710] [console] [info] ServiceInterface::BeginProcessing()#156: Start listening on port: 12345
[2021-12-12 11:27:37.710] [console] [info] ServiceInterface::BeginProcessing()#159: Server started
[2021-12-12 11:27:37.713] [console] [info] BroadcastServerHost::StartHost()#60: Running telemetry server on 127.0.0.1:1024
[2021-12-12 11:27:37.725] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:38.080] [console] [info] leap::fake::DeviceManager::DeviceManager()#113: missing default_device.json
[2021-12-12 11:27:38.082] [console] [info] leap::server::Server::Server()#86: Starting broadcast server host at 127.0.0.1:1024
[2021-12-12 11:27:38.083] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:38.084] [console] [info] ServiceInterface::BeginProcessing()#148: Server Listening Settings: IP 127.0.0.1 Base Port 12345 Range 10
[2021-12-12 11:27:38.086] [console] [info] BroadcastServerHost::StartHost()#60: Running telemetry server on 127.0.0.1:1024
[2021-12-12 11:27:38.088] [console] [info] ServerListenerImpl::ServerListenerImpl()#338: ServerListener started (Libtrack version: 5.3.0.0 - 0c3c5dc5)
[2021-12-12 11:27:38.088] [console] [info] ServiceInterface::BeginProcessing()#156: Start listening on port: 12345
[2021-12-12 11:27:38.088] [console] [info] ServiceInterface::BeginProcessing()#159: Server started
[2021-12-12 11:27:38.098] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:38.433] [console] [info] leap::fake::DeviceManager::DeviceManager()#113: missing default_device.json
[2021-12-12 11:27:38.435] [console] [info] leap::server::Server::Server()#86: Starting broadcast server host at 127.0.0.1:1024
[2021-12-12 11:27:38.437] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:38.437] [console] [info] BroadcastServerHost::StartHost()#60: Running telemetry server on 127.0.0.1:1024
[2021-12-12 11:27:38.437] [console] [info] ServiceInterface::BeginProcessing()#148: Server Listening Settings: IP 127.0.0.1 Base Port 12345 Range 10
[2021-12-12 11:27:38.438] [console] [info] ServerListenerImpl::ServerListenerImpl()#338: ServerListener started (Libtrack version: 5.3.0.0 - 0c3c5dc5)
[2021-12-12 11:27:38.438] [console] [info] ServiceInterface::BeginProcessing()#156: Start listening on port: 12345
[2021-12-12 11:27:38.438] [console] [info] ServiceInterface::BeginProcessing()#159: Server started
[2021-12-12 11:27:38.450] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:38.752] [console] [info] leap::fake::DeviceManager::DeviceManager()#113: missing default_device.json
[2021-12-12 11:27:38.753] [console] [info] leap::server::Server::Server()#86: Starting broadcast server host at 127.0.0.1:1024
[2021-12-12 11:27:38.755] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:38.755] [console] [info] BroadcastServerHost::StartHost()#60: Running telemetry server on 127.0.0.1:1024
[2021-12-12 11:27:38.755] [console] [info] ServiceInterface::BeginProcessing()#148: Server Listening Settings: IP 127.0.0.1 Base Port 12345 Range 10
[2021-12-12 11:27:38.759] [console] [info] ServerListenerImpl::ServerListenerImpl()#338: ServerListener started (Libtrack version: 5.3.0.0 - 0c3c5dc5)
[2021-12-12 11:27:38.759] [console] [info] ServiceInterface::BeginProcessing()#156: Start listening on port: 12345
[2021-12-12 11:27:38.759] [console] [info] ServiceInterface::BeginProcessing()#159: Server started
[2021-12-12 11:27:38.767] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:39.113] [console] [info] leap::fake::DeviceManager::DeviceManager()#113: missing default_device.json
[2021-12-12 11:27:39.114] [console] [info] leap::server::Server::Server()#86: Starting broadcast server host at 127.0.0.1:1024
[2021-12-12 11:27:39.122] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:39.122] [console] [info] ServiceInterface::BeginProcessing()#148: Server Listening Settings: IP 127.0.0.1 Base Port 12345 Range 10
[2021-12-12 11:27:39.125] [console] [info] ServerListenerImpl::ServerListenerImpl()#338: ServerListener started (Libtrack version: 5.3.0.0 - 0c3c5dc5)
[2021-12-12 11:27:39.125] [console] [info] ServiceInterface::BeginProcessing()#156: Start listening on port: 12345
[2021-12-12 11:27:39.125] [console] [info] ServiceInterface::BeginProcessing()#159: Server started
[2021-12-12 11:27:39.136] [console] [info] BroadcastServerHost::StartHost()#60: Running telemetry server on 127.0.0.1:1024
[2021-12-12 11:27:39.146] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:39.485] [console] [info] leap::fake::DeviceManager::DeviceManager()#113: missing default_device.json
[2021-12-12 11:27:39.486] [console] [info] leap::server::Server::Server()#86: Starting broadcast server host at 127.0.0.1:1024
[2021-12-12 11:27:39.488] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:39.488] [console] [info] ServiceInterface::BeginProcessing()#148: Server Listening Settings: IP 127.0.0.1 Base Port 12345 Range 10
[2021-12-12 11:27:39.488] [console] [info] BroadcastServerHost::StartHost()#60: Running telemetry server on 127.0.0.1:1024
[2021-12-12 11:27:39.490] [console] [info] ServerListenerImpl::ServerListenerImpl()#338: ServerListener started (Libtrack version: 5.3.0.0 - 0c3c5dc5)
[2021-12-12 11:27:39.490] [console] [info] ServiceInterface::BeginProcessing()#156: Start listening on port: 12345
[2021-12-12 11:27:39.490] [console] [info] ServiceInterface::BeginProcessing()#159: Server started
[2021-12-12 11:27:39.500] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:39.805] [console] [info] leap::fake::DeviceManager::DeviceManager()#113: missing default_device.json
[2021-12-12 11:27:39.806] [console] [info] leap::server::Server::Server()#86: Starting broadcast server host at 127.0.0.1:1024
[2021-12-12 11:27:39.809] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:39.810] [console] [info] ServiceInterface::BeginProcessing()#148: Server Listening Settings: IP 127.0.0.1 Base Port 12345 Range 10
[2021-12-12 11:27:39.811] [console] [info] ServerListenerImpl::ServerListenerImpl()#338: ServerListener started (Libtrack version: 5.3.0.0 - 0c3c5dc5)
[2021-12-12 11:27:39.811] [console] [info] ServiceInterface::BeginProcessing()#156: Start listening on port: 12345
[2021-12-12 11:27:39.811] [console] [info] ServiceInterface::BeginProcessing()#159: Server started
[2021-12-12 11:27:39.813] [console] [info] BroadcastServerHost::StartHost()#60: Running telemetry server on 127.0.0.1:1024
[2021-12-12 11:27:39.819] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:40.130] [console] [info] leap::fake::DeviceManager::DeviceManager()#113: missing default_device.json
[2021-12-12 11:27:40.132] [console] [info] leap::server::Server::Server()#86: Starting broadcast server host at 127.0.0.1:1024
[2021-12-12 11:27:40.133] [console] [info] leap::DeviceLayer::OnDeviceChange()#239: On device change called
[2021-12-12 11:27:40.134] [console] [info] BroadcastServerHost::StartHost()#60: Running telemetry server on 127.0.0.1:1024
[2021-12-12 11:27:40.134] [console] [info] ServiceInterface::BeginProcessing()#148: Server Listening Settings: IP ...