Activation failed on most apps

pier25 2015-05-12 22:20:31 UTC #1

On most apps I have downloaded I get an error message that says

Activation Failed
To run this app for the first time, you need to be connected to the Internet. Please check your connection and try again.

My internet connection is working fine since I'm able to download the apps and write this.

I'm running OSX 10.9.3

aplittlecub 2015-05-13 17:52:45 UTC #2

I'm getting this exact error as well

I'm running OS X 10.10.3

katem 2015-05-13 18:17:02 UTC #3

@aplittlecub & @pier25 --

Our Web team is aware of the issue and we're on it. Will follow up with you guys as soon as I know when the solution is deployed

pier25 2015-05-13 18:52:58 UTC #4

It's quite disappointing to buy a Leap Motion device and bot being able to use it...

katem 2015-05-13 22:31:41 UTC #5

I hear that! Working on a fix ASAP. Thanks for your patience.

katem 2015-05-14 17:47:25 UTC #6

@pier25 & @aplittlecub -- the issue appears to be resolved now -- just relaunch the apps and everything should work fine. Let me know if you continue to experience any strangeness.

pier25 2015-05-14 19:28:45 UTC #7

Thanks @katem it works now

alesr 2015-06-12 16:00:08 UTC #8

Hi, there.
I'm having the same issue for many apps. I would like to know if there is any real fix coming to that instead just restart the services which is not working in my case.

Btw, also running on OSX 10.9.

Joe_Ward 2015-06-12 22:38:49 UTC #9

@alesr The problem in this case was that a 3rd-party web service used during app activation was down for an extended period. That doesn't seem to be the case right now, so you could be experiencing a different issue.

ziggysmile 2015-08-05 14:27:06 UTC #10

Having the same issue here now.. any new apps will not work.. and I am connected to the internet.. old apps work but no new ones..
same error

Joe_Ward 2015-08-05 16:47:28 UTC #11

Thanks for letting us know. We are working with the web service provider to get things running again.

user-131888158 2015-08-05 21:41:13 UTC #12

Hi, just bought Leap Motion and I'm too getting this error. It affects 80% of applications.

AlexWalts 2016-01-21 19:23:13 UTC #13

i bought a leap motion and I'm having this bug its very disappointing hence i paid a large sum of money for it

dmitryv 2016-01-21 19:46:52 UTC #14

I have exactly the same problem with some of the Apps. Does anyone have any clue how to fix it?

bluecollar 2016-01-22 04:06:30 UTC #15

Seeing this problem too, can't activate almost any app after buying the controller... please fix asap

billyischilly 2016-01-22 18:56:17 UTC #16

Aww maan! Just got mine in the post and am having same problem. Hope it's not down too long!

jhung 2016-01-22 20:28:21 UTC #17

Hey guys,

Many apps have been fixed. You can find an up to date list of these apps here: https://community.leapmotion.com/t/select-osx-apps-not-launching/4540

If you're still running into this issue, please sit tight as we're still in the process of fixing the rest of the apps.

mdetommasi 2016-08-24 19:41:56 UTC #18

I'm having the same problem...

jhung 2016-08-24 21:25:37 UTC #19

We've had a number of reports from other users with the same issue. I've contacted our DRM partner for more information. I'll post an update as soon as I hear back from them

One user has since reported that they were able to get their apps authenticated. Could you give it a try again and let me know how it goes?

infonecretheos 2016-09-14 09:10:02 UTC #20

purchase 2 apps yesterday. same issue been trying since with no changes