Windows 10 Leap Motion hardware detection

user-319852834 2017-07-24 02:11:28 UTC #1

I have a leap motion connected directly to a known working USB3 port on a windows 10 Pro insider Preview custom built desktop. The device is showing as powered on (green light) however I am not seeing any red led's from within the controller itself. Under settings > troubleshooting the service status is set to connected with device status as disconnected. I am using the longer OEM cable, have tried multiple usb 3.0/2.0 ports on the computer.

I have tried installing both the beta orion drivers as well as stable drivers (with reboots between each install/uninstall of drivers). I have tried stopping and starting the service manually, stopping the service and starting the service from CLI. I have not tried using the device with a different computer recently.

I have used this device in the past with other computers and had no issues and am hoping somebody here can help point me in the right direction.

jhung 2017-07-24 15:11:49 UTC #2

Does right clicking on the Leap Motion Control Panel and selecting "resume tracking" do anything for you?

What AV software are you using? Some users have reported similar issues with certain AV software. Try temporarily disabling/uninstalling your AV software and reinstall the Leap Motion software to see if that helps.

If the issue persists, try installing dpinst64 located in c:\Program Files (x86)\Leap Motion\Core Services\Drivers to see if that helps.

If that doesn't work, please test the controller with another computer to see if there may be an issue with the controller hardware.

Ensure the controller is plugged in directly to your computer and not going through a USB hub as well as that may cause issues.

user-319852834 2017-07-25 01:23:58 UTC #3

Resuming tracking does nothing. I am using Windows Defender, I can try disabling that but doubt it is the source. I have tried installing dpinst64 with no luck. The only other device I have available is a Macbook, I will test with that to confirm the controller is working properly, also it is currently plugged directly into the computer, no hub in line.