VR Hand tracking problem

Koktis 2020-12-12 12:16:54 UTC #1

Hello, I have a really big problem with VR Hand tracking, i know that here is a VR Troubleshooting guide, I've done everything like calibration installation of the latest drivers for leap motion and more and more...

So far, here is my Specs:
Windows 10
Intel Core i5 - 6500
AMD RX580 (8GB)
8GB DDR4 RAM

I'm using Windows Mixed Reality headset (Acer)

Here is a video with problem that I need to solve https://youtu.be/MuHVECvOhrY

My hands are lagging in VR and it's really annoying, I've done VR visualizer test where I got 90 FPS and 11ms.

Any help please?
Thank you...

dankirby 2020-12-14 15:36:48 UTC #2

The diagnostic visualiser should help you to identify if this issue is occuring with the app or the hand tracking itself.

Are you able to capture a side by side video with Cat Explorer and the Diagnostic Visualizer and send it to me at support@ultraleap.com to help with?

SukiEgan 2020-12-14 17:36:15 UTC #3

Hi...I introduced a steam VR and added a hand signal to the regulator, yet my hands are not joined to the regulator, and I continue tumbling off or not having the option to get them. That is occurring on the two sides, and I got that mistake message...Rigidbody is appended to the regulator well, so I don't have the foggiest idea what the issue is.

pcb assemble

Koktis 2020-12-19 12:36:20 UTC #4

Here is a screenshot of my Visualizer, the hands are laggy in Visualizer now and I don't know why, everything is fine but the hands are laggy, the hands are ok in desktop mode...

Koktis 2021-01-02 17:32:33 UTC #5

Sorry for too late respond but my PC was broken (SSD Damage)...

Here I'm sending a video that I have tested a Diagnostic Visualizer where my hands ran smoothly, but in VR, it's still laggy.

But when I have been testing it in VR, it ran smoothly without my hands, when I showed my one hand, it was laggy, but little bit okay, and when I added my other hand on tracking it was really tearing...

I'm using the latest version of SDK, i tried the version V2 but still nothing, my PC specs are:
Intel Core i5 - 6500
8GB DDR4 RAM
Radeon Rx580 (8GB)
500GB SSD

I don't really know where is problem, I have reinstalled windows this week because of SSD damage, and it didn't fixed my problem...

Here is screenshot from task manager, not so many apps are running in the same time, so I don't really know where the problem is... Help please...