Unable to Install App on a new system

katem 2015-02-25 23:54:22 UTC #21

Shooting you a PM to troubleshoot futher.

hpstrizsik 2015-02-26 18:19:53 UTC #22

signin is not working from app home, only using browser & community login
"set install directory" is working fine

hpstrizsik 2015-02-28 14:37:24 UTC #23

problem solved:
after several hours of inveastigation and (5)new installations
signin via browser, switching back to app home - now saying "logged in"
back to browser - selecting app
downloads immdiately to app home

katem 2015-03-02 16:14:39 UTC #24

Glad the issue is resolved.

jschoonmaker 2015-03-12 21:13:28 UTC #25

i have the same issue but none of above works.

jschoonmaker 2015-03-12 21:14:04 UTC #26

I have a MSI laptop running windows 8.1

jschoonmaker 2015-03-12 21:17:30 UTC #27

I am logged in as jschoonmaker on latest chrome browser but app home does not recognize or let me sign in within the app

katem 2015-03-12 22:35:38 UTC #28

Hey there -- thanks for getting in touch. I've alerted Customer Support about this issue. One of our agents should be reaching out shortly to troubleshoot one on one.

David-white 2015-08-19 03:18:20 UTC #29

Yes,i also meet the same problem to install app on a new system.
Samsung Galaxy S6 case

CainGetSome 2015-08-27 03:15:02 UTC #31

For me the same. New equipment, but you can not download the application. Applications can download already.casesam，Samsung Galaxy S6 edge case