Ultraleap crashes Windows10

[andygm]

Just purchased the Ultraleap hand tracking controller and installed the latest (Gemini) software.

I am running Windows 10 which is up to date and when I have the controller connected, and open the Ultraleap control panel Windows immediately crashes. If I connect the controller after opening the Ultraleap control panel, Windows crashes.

Just to clarify, I'm running
Windows 10 Pro
version 21H2
OS Build19044.1706

More info about my system:

Intel i9-9940X CPU
64 gb of RAM
Nvidia GeForce RTX-3090 video card
24 gb of VRAM

The Leap shows up correctly in the Devices page and reports that everything is working normally. However, if I then bring up the Control Panel in the App with the Leap connected, Windows instantly crashes, so the problem appears to be with the App.

I've noticed that the Leap is showing up under Cameras in the Device Manager and I've seen other posts that suggest this may be a problem. If it is, how do I correct it?

What's the solution for this?

[dankirby]

Hi @andygm, please can you let me know which version of the hand tracking software and control panel you are currently using, is this the latest version from here?

We have not heard of this happening and I am keen to get to the bottom of what is causing this issue. When Windows crashes are there any errors presented or does the OS freeze or die and reboot?

The Leap Motion Controller should be enumerated as a camera in Device Manager, this is NOT a problem and is the correct behaviour.

[dankirby]

Please can you also browse to the location below and send me a copy of this log to support@ultraleap.com:

AppData\LocalLow\Ultraleap\Ultraleap Control Panel\Player.log

This will help us to investigate what is happening here.

[andygm]

support@ultraleap.com

Thank you for responding to my problem. I have sent you the Player.log file as requested.

I downloaded the Ultraleap installation file from the location you have highlighted in your post.

Windows crashes and reboots but doesn't show any errors.