Stuck in Firmware Update

[hakmesyo]

It is ok now thanks. I dont know how it is was fixed though.

[jhung]

Hmmm, strange. Glad to hear that it's resolved itself though

[fernandovmac]

just got two brand new devices. same issue:
P59349808006
[20:56:09] [Info] Leap Motion Controller detected: LP59349808006
[20:56:09] [Info] Firmware version: 0.9.0
[20:56:09] [Info] Leap Motion Controller firmware version 0.9.0 is out of date.
[20:56:09] [Info] Initiating firmware upgrade to version 1.7.0.
[20:56:09] [Warning] Do not unplug your Leap Motion Controller.
[20:56:09] [Info] If upgrade fails, please visit http://support.leapmotion.com to troubleshoot.
[20:56:09] [Critical] Unhandled exception: Failed to set Hardware property 'Sharpness' as a part of DeviceWrite.
[20:56:09] [Critical] Failed to set Hardware property 'Sharpness' as a part of DeviceWrite.
[20:56:09] [Info] Leap Motion Controller firmware update in progress
[20:56:09] [Info] Leap Motion Controller disconnected: LP59349808006
[20:56:11] [Critical] [EC_BAD_CALIB] You must recalibrate your device (Settings -> Troubleshooting)
[20:56:11] [Critical] Unhandled exception: Failed to load calibration.
[20:56:11] [Critical] Scorch exception: Failed to load calibration.
[20:56:11] [Info] Leap Motion Controller detected: LP59349808006
[20:56:11] [Info] Firmware version: 0.9.0
[20:56:11] [Info] Leap Motion Controller firmware version 0.9.0 is out of date.
[20:56:11] [Info] Initiating firmware upgrade to version 1.7.0.
[20:56:11] [Warning] Do not unplug your Leap Motion Controller.
[20:56:11] [Info] If upgrade fails, please visit http://support.leapmotion.com to troubleshoot.
[20:56:11] [Warning] Your Leap Motion Controller may not be functioning optimally. Please recalibrate (Settings -> Troubleshooting).
[20:56:11] [Info] Leap Motion Controller firmware update in progress
[20:56:11] [Critical] Unhandled exception: Failed to set Hardware property 'Sharpness' as a part of DeviceWrite.
[20:56:11] [Critical] Failed to set Hardware property 'Sharpness' as a part of DeviceWrite.
[20:56:11] [Info] Leap Motion Controller disconnected: LP59349808006

With one device it just got stuck without lighting the LED and on Device Manager (windows) it shows the device as "WestBridge" (???). The second device has red LED and the icon on toolbar keeps on running this blue progress bar.
tried both on Mac OS and Windows and tried reinstalling the software, initiating the service manually, all with no luck.
Since my computer is a Macbook its only USB C and I need an adapter in between. But I have used many times with other Leaps in the same adapter, was never a problem.

URGENT: I bought these two devices for an installation opening next week and need to get 'em running ASAP!!

Thanks

[fernandovmac]

UPDATE:
After reinstalling the V2 SDK on windows 10 and connecting the device with red LED I got this:
[21:29:51] [Info] Connected to Leap Service
[21:30:14] Leap Motion Controller detected: LP59349808006
[21:30:15] [Info] Tracking resumed
[21:30:15] Firmware version: 0.9.0
[21:30:15] Leap Motion Controller firmware version 0.9.0 is out of date.
[21:30:15] Initiating firmware upgrade to version 1.7.0.
[21:30:15] Do not unplug your Leap Motion Controller.
[21:30:15] If upgrade fails, please visit http://support.leapmotion.com to troubleshoot.
[21:30:15] [Info] Leap Motion Controller firmware update in progress
[21:30:17] Firmware Update Started! DO NOT DETACH
[21:30:17] Progress: 0%
[21:30:19] Progress: 10%
[21:30:21] Progress: 20%
[21:30:24] Progress: 30%
[21:30:26] Progress: 40%
[21:30:28] Progress: 50%
[21:30:29] Progress: 60%
[21:30:31] Progress: 70%
[21:30:33] Progress: 80%
[21:30:36] Progress: 90%
[21:30:38] Progress: 100%
[21:30:38] Firmware update succeeded.
[21:30:38] [Info] Firmware Update Complete
[21:30:38] Unhandled exception: [DShow] The device has stopped responding
[21:30:38] [DShow] The device has stopped responding
[21:30:38] Unhandled exception: [DShow] The device has stopped responding
[21:30:38] [DShow] The device has stopped responding
[21:30:38] Leap Motion Controller disconnected: LP59349808006
[21:30:38] [Info] Tracking paused

And now the LED is off.
tried switching cables, switching USB C adapter, and restarting service manually. No luck! On my services it shows that is running but not even LED is on. The device is still shown as "WestBridge" on Device Manager.
Any hints on how should I proceed?!!

One week ago I had another Leap Motion running in the exact same computer with the same USB C adapter and no problems at all.

[LM_Michael]

I am sorry to hear you're having issues with your controller. It sounds like you may be encountering a recently discovered firmware bug. Can you download our firmware reset tool here and run it. This should resolve your issue.

[fernandovmac]

Thank you Michael. It indeed resolved the issue. Just wondering why I don't face the same issue with older leap motions. They never request the firmware update.

[silpheedx]

Been through the guide multiple times. the firmware installer is stuck on

Leap Motion Firmware Reset tool

       ____________________________________________________
      |                                                    |
      |  Please select "Pause Tracking" in the Leap        |
      |  Motion Tray Icon.                                 |
      |                                                    |
      |              Press Enter to continue.              |
      |____________________________________________________|

Please plug in your Leap Motion Controller.

[07:59:46] [Info] ResourceHost running

Any ideas?

[benjaminmeadge]

Same problem here with my new purchased ultraleap..