Shaky / Jittery tracking of hands

Onoa 2015-04-27 18:59:16 UTC #1

Hi,

I've recently bought a Leap Motion and I would like to know if what I am experiencing right now is normal and what I should expect from the device. Basically, the hand and finger tracking is really unstable and shaky. The fingers move by themselves, pop, etc. Also, for some reason, it seems that the tracking of the left hand is more shaky and unstable than the tracking of the right hand.

What I have tried so far:

Return the device and get a new one (I thought the hardware was defective - I still think that maybe even the new one is also defective or a bad assembly case).
Tested the device under different lighting conditions (office and home environment, bright and low light)
Calibrated the devices using computer monitor (I have also tried with a mirror, but for some reason, it was virtually impossible to calibrate the device using a mirror, I never got past 20-30%)
Experimented with the different options in the control panel
Switched the orientation of the device to see if the bad tracking would also switch (since the device and the LEDs are inverted). The poor tracking of the left hand was still present. I would like to know if poor tracking of the left hand is a known software issue maybe? Also, it seems like the left hand and arm are not properly centered, even if the device is exactly positioned in the center between my two hands. The left hand and arm are slightly rotated the right position of the screen.

I would appreciate if someone could tell me if what I am experiencing is normal or not.

Thanks,

katem 2015-04-27 20:36:29 UTC #2

Are you experiencing the behavior across all demos and applications, or just within one particular experience? Can you tell me about your operating system/computer specs?

Onoa 2015-04-28 19:50:45 UTC #3

Hi,

Yes, it's pretty consistent with all of the demos I have tried, including the diagnostic tools.

Here are my specs:

Window 7 64bit SP1
i7 3.40GHz
16 GB Ram
GeForce GTX 670

Thanks,

katem 2015-04-28 21:11:06 UTC #4

As I mentioned in the other thread, I've opened a support issue for you so we can narrow down what the problem is. A member of our Support Team should be reaching out shortly. Thanks for your patience.

Onoa 2015-04-29 03:25:47 UTC #5

Thank you, I will follow up with them.

RyanWangNYC 2015-07-24 18:12:06 UTC #6

Hi,

I have the same issue. I've tried my leap motion on many applications and experience same shaky/jittery experience. I suspect it's a hardware defect. Can I get help from anyone?

Thanks!

chaostar 2015-08-13 04:28:31 UTC #7

Exactly same situation here. I'm a bit disappointed, also the left side problem is quite clear, as you go further into the upper left quadrant the tracking gets very unstable and impractical to use. I also assumed maybe there is a hardware problem, how can I check? I love the idea but the tracking is really not stable and has a lot of jittering and quirks.

My system: Intel i5, 4GB RAM, SSD, Intel HD4000 graphics, Windows 10

Thanks

nickquest 2015-10-08 06:54:57 UTC #8

Has this problem ever been answered? I'm having the same issue with the jumpiness. It is the same across all apps. It is almost impossible to do the demo where you attach the heads on the little robots. I have recalibrated many times in front of glass and I'm operating in low light. Sometimes a hand will even get stuck facing the wrong direction until I shake it around for a while to get it to pop back.

I ordered this thing from a third party vendor and I'm just wondering if I should insist on a return or if it could be a software/hardware compatibility issue.
My system specs are as follows:
AMD FX8350 4ghz, 8gb ram, 7950 gpu, Windows 7 64bit

davidvoy 2015-12-29 23:15:41 UTC #9

I just noticed that today too. Playing with the robots. Its like my Leap Motion doesnt track near as well as it use to. Fingers movements to grab the Head to put on the robots is so much harder.

I reset my Leap Motion settings to default re-calibrated and still issues.

jhung 2015-12-30 16:10:12 UTC #10

Could you try opening up the diagnostic visualizer and check how the tracking is working? Do you run into tracking issues with other applications as well or just Orientation?

davidvoy 2015-12-31 17:36:22 UTC #11

Yes, even in tracking, seems Fingers dont seem as precise in movement

jhung 2016-01-01 03:49:36 UTC #12

If you're still running into tracking issues after you have recalibrated your controller, it's possible that there's an issue with your controller and we can set up a replacement for you. I've gone ahead and created a support ticket for you.

davidvoy 2016-01-01 21:26:08 UTC #13

But others say its not tracking as well too. I kinda doubt the unit is defective. it works, just seems not as good as before at all the detecting and stuff.

jhung 2016-01-04 16:27:18 UTC #14

Hi David,

If recalibrating the sensors didn't improve the tracking, I'd recommend testing the controller on another computer to rule out software issues. If you're still experiencing tracking issues, the only thing we can try from there is replacing the device for you.

mindplay 2017-12-18 15:56:47 UTC #15

I have this problem too.

About a year ago, I tried the blocks demo in VR, and was absolutely blown away by the accuracy and responsiveness - I was a beta tester of an early version of the device, and things had improved leaps and bounds since then.

I recently found my old beta version device and connected it to Oculus, and the tracking was very bad - jittery hands, unable to pick up or release objects in the blocks demo, objects randomly stick to the hands, fingers and whole hands popping in and out.

I figured maybe this old beta device was not as accurate or didn't support current drivers very well, so I ordered a new device, which just arrived. Sadly, the tracking is every bit as bad, perhaps even worse.

Have tried calibrating, to no avail - and it says the calibration is good anyway. Everything lights up green in the control panel.

I'm on an extremely high-end system, and the diagnostics tool consistently shows data and frame rates around 100-115 FPS, and the room is very well lit.

I noticed in the diagnostics tool that there are invisible (infrared?) emitters of some sort on the Oculus controllers, to which the Leap cameras are clearly extremely sensitive, and one thing that helped a lot, was to make sure the Oculus controllers aren't in the Leap's field of view.

It's still not as good as I recall it being in the past though.

I suspect there may be other devices in the room creating interference - for example, this office space has a motion detector that switches the lights on and off automatically, perhaps this is also emitting some kind of optical signal that interferes with the Leap??