Dear Customer support
I'm in possession of two leap motion cameras, both working correctly on a 64-bit windows 10 laptop. I'm developing desktop applications with unity (and ultrahaptics).
When one of these devices is used on another laptop with the following properties:
- windows 7 professional (service pack 1)
- Dell precision M6800
- Intel i7-4910MQ @ 2.90Ghz
- 64 bit
- 16GB ram
The camera acts strangely as having an offset (and seems to be comparably slow to the windows 10 laptop, despite objectively better hardware). It even seems that, when turning the camera 180°, no hand detection can be performed. This can be viewed in the two screenshots below:
Leap motion info from control panel:
Steps already taken:
- Uninstalling both the USB driver (through device manager) as the leap motion software (through 'programs and features') and reinstalling
- trying the second device (same effect)
- try recalibrating the device (possible on the windows 10 laptop but doesn't reach >70 on the windows 7 laptop)
- using the restoredevice.exe executable that is available with the leapUVC tools.
The offset / lack of response is noticable in all applications, e.g. the ultrahaptics sensation editor or programs developed in unity on a different PC.
Any help or indication in the right direction would be greatly appreciated