Leap Motion Orion Not Connecting

Tags: #<Tag:0x007f01688f7a58>

sophiak 2020-06-27 12:25:34 UTC #1

Hello,

I have just purchased the Leap Motion controller to use into iClone for hand moCap and it won't let me connect. I have installed Orion software version 4.0.0.+52173. My windows build currently is Windows 10, Version 1909.

Can you please advise. I would be so grateful.

Thank you

Sophia

dankirby 2020-06-30 13:08:19 UTC #2

You will also need the Reallusion Motion Live plugin to connect the Leap Motion Controller to iClone.

Reallusion have a getting started video which can be watched here.

More information and links to the Leap Motion profile of Motion Live can be found here.

sophiak 2020-06-30 14:44:25 UTC #3

Hello Dan,

Thank you for getting back. I do have the Reallusion Motion Live plugin already installed but it won't recognise the device without the driver for the controller connecting first. I am able to get it working on a mac without the iClone but I can't generate tracking data without using it on my PC where I have iClone installed. I read somewhere this was an issue with a Windows update?

zibertd 2020-07-02 13:06:25 UTC #4

Hey there Sophiak,

Can you please desribe the problem with the Leap Motion controller a little bit further? When you say it won't let you connect, who do you refer to? If you go to the Leap Motion Control Panel/Troubleshooting, what can you read of the right column, labeled Device Status?

sophiak 2020-07-02 14:51:06 UTC #5

Hello,

Thank you for getting back.

The Leap Motion Controller is plugged into the pc and have opened the LM control panel.

The only green light I have is Service Status. Device Status says DISCONNECTED and have N/A listed for the rest.

Hope this helps.

Thanks again

Sophia

dankirby 2020-07-02 17:00:28 UTC #6

Can you see the Leap Motion Controller being enumerated in device manager, under cameras?

In the Leap Motion Control Panel, on the about tab are you able to see the device's serial number?

zibertd 2020-07-02 17:33:55 UTC #7

I had similar issue with the controller being disconnected, even though the service was running, and the green light was on the controller.

This is what I did, and you could try it out as well:

1) Go to the driver folder which is located inside the installation folder of the Leap Motion Orion
(C:\Program Files\Leap Motion\Core Services\Drivers)
2) Run dpinst64.exe

Check if the three lights on the controller are running now, and device status in the control panel.

sophiak 2020-07-02 18:02:01 UTC #8

Hello,

Thank you for getting back.

Will this cause any issues with any other drivers? I'm currently doing a GPU on the same machine. Is this a quick-fix solution that I would have to revert back once this issue is addressed?

zibertd 2020-07-02 19:39:21 UTC #9

I don't understand quite well when you say that you are doing a GPU on the same machine? What do you mean by that? I'm currently using Leap Motion inside Unreal Engine, and so far this fix hasn't caused any issues for me, but will see in the later run. Don't see the reason why would it interfere with any drivers for your graphical unit, but if you do stumble upon onto any other issues, feel free to ask.

Btw, I forgot to tell you that I was getting this issue only with the latest update from Microsoft, when the OS version updated to 2004. Never had to do anything similar before, on 1909.

sophiak 2020-07-02 20:03:39 UTC #10

Hi there,

Ok I will give it a go. I’m on the 1909 build. I have yet to get the 2004 build