Leap Motion Not Being Recognised?

TheShrimpy12 2016-02-10 13:58:56 UTC #1

Hi love my Leap Motion but recently its stopped working It is plugged into a USB 3.0 port directly into my pc and it has the green light saying its all good but when i launch a game or the tutorial it always says that i need to plug in my controller like its not being recognised by any of the software. Really weird issue i've tried to fix my self but with no success so if anyone could help that would be awesome!

jhung 2016-02-10 16:29:10 UTC #2

Sorry to hear that you're having issues with your controller. Could you check the Leap Motion Control Panel and see what color it is? If it's black, try hovering your mouse cursor over the icon and let me know what the text says.

If it says the service isn't running, follow the instructions on how to restart the service on our support page to see if that resolves the issue:
Windows - https://support.leapmotion.com/entries/48545757-How-do-I-restart-Leap-Services-on-Windows-
Mac - https://support.leapmotion.com/entries/92157933-How-do-I-restart-Leap-Services-on-Mac-

If the text says that the controller is off, try right clicking (Windows) or left clicking (Mac) on the icon and select resume tracking to see if you're able to turn the sensors on.

TheShrimpy12 2016-02-10 19:32:22 UTC #3

yeah the weird thing is that the controller is showing a green light saying it's completely normal but when i open an app or a game it says that i need to plug in my Leap Motion

jhung 2016-02-10 19:34:12 UTC #4

Are you talking about the green LED on the side of the device? That means that the device is getting power.

Please check my instructions in my previous post and let me know how it goes so we can continue troubleshooting.

TheShrimpy12 2016-02-10 19:45:47 UTC #5

Weeeell that's embarrassing, thought that was installed haha. All working now! Thanks for you're help

jhung 2016-02-10 19:48:33 UTC #6

No worries Glad to help

saravanan001 2017-12-06 13:53:45 UTC #7

HI,

I am running tinto the same type of issue, but this one is strange.
this is on Windows 10 dell laptop
- Device connected , green light on.
- checked services, leap service is in "running state"
- But the leap motion control panel is still showing "leap service is not running"!
- restarted both service and the leap motion control panel multiple times, but no luck.
- reinstalled the sdk, but nothing changed. I am using leap_motion_setup_windows_2.3.1 .
- The device is connected as imaging device in device manager.
Could you please help with this.

jhung 2017-12-06 16:26:08 UTC #8

You're most likely running the Fall Creator's Update on Windows 10, which causes some issues with the Leap Motion hardware.

You can either update to version 3.2.1 from www.leapmotion.com/setup or manually apply the fix if you wish to stay on the V2 software. You can find instructions on our post here: https://community.leapmotion.com/t/resolved-windows-10-fall-creators-update-bugfix/6585

saravanan001 2017-12-07 11:07:32 UTC #9

Ok This is on version 3.2.1. still the same problem , no change.

Device connected , green light on.
checked services, leap service is in "running state"
But the leap motion control panel is still showing "leap service is not running"!
restarted both service and the leap motion control panel multiple times, but no luck.
reinstalled the sdk, but nothing changed..
The device is connected as imaging device in device manager.

*** apart from all the above. There are aditional UI issues with the Leap motion controller ui, Specificaly on Dell precision 5510 , windows pro.
- not able to maximize the window.
- half of the window is hidden not able to expand, so not able to see the fill window.(please see the screenshot below)

but when i choose re-calibrate and when i shake the device, I could see the green dot moving
**** but i never able to get 80 percent complete to pass. And the re-calibrate window is also not wide enaugh to see the full instruction.

jhung 2017-12-07 17:43:18 UTC #10

Could you uninstall the Leap Motion software and do a fresh installation of V3.2.1 to see if these issues persist?

If so, check the software log and provide a copy so we can see if there's any relevant information

Another thing you can try is stopping the service in Services.msc and try running the service within a command prompt window.

Navigate to c:\Program Files (x86)\Leap Motion\Core Services\ , hold Shift and right click and open a command prompt at that location. Then enter the following:

leapsvc64.exe --run

saravanan001 2017-12-08 10:32:57 UTC #11

It works.!!

Running it from the command run (leapsvc64.exe --run) starts the leap service.
It is strange that leap running is shown as "running" in services, but actually was not running.
Anyways thanks for the help.

jhung 2017-12-08 16:10:41 UTC #12

Glad to hear that that worked for you. One thing you can try is to open up a command prompt with admin privileges, navigate to c:\Program Files (x86)\Leap Motion\Core Services\ and enter the following:

leapsvc64.exe --remove
leapsvc64.exe --install

That should uninstall and reinstall the service. Hopefully that fixes the issue for you so you wont need to keep the service running in a command prompt window every time you wish to use the sensors.