Leap Motion Device Not working, No lights

andrea1991 2015-06-16 21:43:16 UTC #1

I have a similar problem with my leap motion device i have it about a month and a half now i ordered it off amazon. Last night i plugged it in to my computer and no lights came on, the tray icon says leap motion controller is off and the software log is picking up the service when it is started but not the hardware. Help! Please! My final year computer science degree thesis depends on it as i am building a software using leap and its developer pack. So I tried plugging it into different USB ports and as well i also tried plugging it into 2 different CPU's. I tried rebooting my system with the device plugged in and as well without it. I also tried doing a system restore but still to no avail. Is there any help you can offer to me at this time? I am a final year undergraduate student and for my final year thesis i have included the leap motion device in my implementation which is currently not working.

andrea1991 2015-06-16 21:45:55 UTC #2

I also tried reinstalling the leap service software as well but to no avail.

katem 2015-06-17 00:33:21 UTC #3

Sorry to hear this. Happy to help troubleshoot. Can you relay your system specs?

andrea1991 2015-06-17 17:33:31 UTC #4

Yes please, thank you. So its a 64 bit Hp Envy dv6 Notebook pc with 6 gb ram.

andrea1991 2015-06-17 17:35:26 UTC #5

oh its currently running on windows 8.1 and it has a 1.9 ghz AMD processor

jhung 2015-06-17 20:08:43 UTC #6

Hi Andrea,

Have you tried testing the controller on a different computer to see if you're able to get it turned on?

andrea1991 2015-06-18 00:08:45 UTC #7

Hi jhung, yes i did it was the first thing i did after i discovered none of the lights came on when i plugged it into my computer.

jhung 2015-06-19 15:08:23 UTC #8

Could you open up the Windows Device Manager and check to see if the Leap Motion Controller shows up under USB devices or imaging devices?

Does the green LED on the side of the device turn on when it's plugged in? If not, it sounds like it may be a firmware issue. Please try downloading and running the firmware reset tool from here: https://leapmotion.box.com/s/9duyevo5wbfjgh1kicn4

If you're prompted to enter a key, press enter and it should proceed with the reset process.

JackIce 2018-12-22 08:36:08 UTC #9

I got the same problem, can you link the firmware again?

jhung 2018-12-26 16:25:00 UTC #10

Try this link: https://leapmotion.box.com/s/p5t23n0uqpxynevhgbx9h7u1swbh3h45