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Sep 2015

Hi,

I'm having problem to connect my App Home. It stuck on the message "connecting to authentication server...". I tried to browse around the solutions posted but no luck. I having the following log, kindly help to check on this Thank you.

Regards,
Jaxx

LOG (3355): Setting app crash dump dir: C:\Users\All Users\Leap Motion (at eval (file:///C:/Program%20Files%20(x86)/Leap%20Motion/App%20Home/index.html:61:15))
LOG (3397): Starting Leap Motion App Home v2.3.1-5b8fb1 on node-webkit v0.8.7-rc4 (at eval (file:///C:/Program%20Files%20(x86)/Leap%20Motion/App%20Home/index.html:66:15))
LOG (7226): ~~~ Bootstrap Step: initializeGoogleAnalytics ~~~ (at Array.eval (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:57:15))
LOG (7398): Using Google Analytics Distinct Id: {2A608959-27EE-4A94-B030-E374D8E8D1CC} (at identifyIfPossible (C:\Program Files (x86)\Leap Motion\App Home\app\utils\ga.js:25:17))
LOG (7400): ### Step: initializeGoogleAnalytics done in 176ms ### (at eval (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:59:17))
LOG (7401): ~~~ Bootstrap Step: getConfiguration ~~~ (at Array.eval (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:57:15))
LOG (7402): Looking for prebundled path in: \Program Files (x86)\Leap Motion Apps\PreBundle.LeapMotion (at eval (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:311:15))
LOG (7403): Looking for prebundled path in: ./PreBundle.LeapMotion (at eval (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:311:15))
LOG (7403): Device type: peripheral (at getConfiguration (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:87:11))
LOG (7403): Can install prebundled apps false (at getConfiguration (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:88:11))
LOG (7405): Running with options: {"recent-launch-sort":false} (at getConfiguration (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:127:11))
LOG (7406): ### Step: getConfiguration done in 5ms ### (at eval (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:59:17))
LOG (7406): ~~~ Bootstrap Step: initializeInternationalization ~~~ (at Array.eval (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:57:15))
LOG (7407): Supported languages: en,de,en,es,fr,it,ja,ko,pt,zh-cn,zh-tw (at getLocale (C:\Program Files (x86)\Leap Motion\App Home\app\utils\i18n.js:100:15))
LOG (7555): Determined locale: en (at eval (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:148:13))
LOG (7556): ### Step: initializeInternationalization done in 150ms ### (at eval (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:59:17))
LOG (7556): ~~~ Bootstrap Step: ensureWorkingDirs ~~~ (at Array.eval (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:57:15))
LOG (7558): ### Step: ensureWorkingDirs done in 2ms ### (at eval (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:59:17))
LOG (7559): ~~~ Bootstrap Step: migrateDatabase ~~~ (at Array.eval (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:57:15))
LOG (7559): Checking if database needs to be migrated (at Object.migrate (C:\Program Files (x86)\Leap Motion\App Home\app\utils\migrations.js:97:13))
LOG (7559): Migrating database from version 0 to version 4 (at Object.migrate (C:\Program Files (x86)\Leap Motion\App Home\app\utils\migrations.js:100:15))
LOG (7560): ### Step: migrateDatabase done in 2ms ### (at eval (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:59:17))
LOG (7560): ~~~ Bootstrap Step: prerunAsyncKickoff ~~~ (at Array.eval (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:57:15))
LOG (7560): Rehydrating leap apps from database (at Object.hydrateCachedModels (C:\Program Files (x86)\Leap Motion\App Home\app\utils\api.js:230:13))
LOG (7561): Done hydrating. (at Object.hydrateCachedModels (C:\Program Files (x86)\Leap Motion\App Home\app\utils\api.js:261:20))
LOG (7564): ### Step: prerunAsyncKickoff done in 4ms ### (at eval (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:59:17))
LOG (7564): ~~~ Bootstrap Step: setupMainWindow ~~~ (at Array.eval (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:57:15))
LOG (7569): Current install directory: C:\Users\jaxx_yee\AppData\Local\AirspaceApps (at Object.rebuildMenuBar (C:\Program Files (x86)\Leap Motion\App Home\app\utils\window-chrome.js:233:15))
LOG (7571): ### Step: setupMainWindow done in 7ms ### (at eval (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:59:17))
LOG (7572): ~~~ Bootstrap Step: doFirstRun ~~~ (at Array.eval (C:\Program Files (x86)\Leap Motion\App Home\app\startup.js:57:15))
WARN (231): Failed to get app manifest (retrying): undefined (at eval (C:\Program Files (x86)\Leap Motion\App Home\app\utils\api.js:322:15))
WARN (239): Error logging in: Error: Could not load auth page.
at eval (C:\Program Files (x86)\Leap Motion\App Home\app\views\authorization\authorization.js:65:16)
at HTMLIFrameElement.jQuery.event.dispatch (file:///C:/Program%20Files%20(x86)/Leap%20Motion/App%20Home/static/js/jquery-2.0.0.js:4618:9)
at HTMLIFrameElement.elemData.handle (file:///C:/Program%20Files%20(x86)/Leap%20Motion/App%20Home/static/js/jquery-2.0.0.js:4302:28) (at eval (C:\Program Files (x86)\Leap Motion\App Home\app\views\popups\first-run\first-run.js:89:17))
WARN (1732): Error logging in: Error: Could not load auth page.
at eval (C:\Program Files (x86)\Leap Motion\App Home\app\views\authorization\authorization.js:65:16)
at HTMLIFrameElement.jQuery.event.dispatch (file:///C:/Program%20Files%20(x86)/Leap%20Motion/App%20Home/static/js/jquery-2.0.0.js:4618:9)
at HTMLIFrameElement.elemData.handle (file:///C:/Program%20Files%20(x86)/Leap%20Motion/App%20Home/static/js/jquery-2.0.0.js:4302:28) (at eval (C:\Program Files (x86)\Leap Motion\App Home\app\views\popups\first-run\first-run.js:89:17))
WARN (1763): Error logging in: Error: Could not load auth page.
at eval (C:\Program Files (x86)\Leap Motion\App Home\app\views\authorization\authorization.js:65:16)
at HTMLIFrameElement.jQuery.event.dispatch (file:///C:/Program%20Files%20(x86)/Leap%20Motion/App%20Home/static/js/jquery-2.0.0.js:4618:9)
at HTMLIFrameElement.elemData.handle (file:///C:/Program%20Files%20(x86)/Leap%20Motion/App%20Home/static/js/jquery-2.0.0.js:4302:28) (at eval (C:\Program Files (x86)\Leap Motion\App Home\app\views\popups\first-run\first-run.js:89:17))
WARN (2358): Error logging in: Error: Could not load auth page.

  • created

    Sep '15
  • last reply

    Nov '16
  • 4

    replies

  • 5.5k

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  • 3

    users

To add on, I have turned off my anti virus, windows firewall and it is not in corporate network.

Thank you.

Regards,
Jaxx

27 days later

Hey Jaxx,

Sorry for the late response. Are you still having issues accessing App Home? If so, could you please try logging out of your account and logging back in to see if that fixes the issue for you?

1 year later

hi, sir. I have same problem with @jaxxyee1203 and the app home still cannot open, the network good enouh to opened it. please could you help me? i'm still a newbie in leap motion stuff. thanks before

Regards,
Taufiq

Could you provide a bit more information about what's going on? Are you seeing any error messages appearing on screen when you try launching App Home?

Does App Home appear in the list of applications in the Task Manager?