LEAP having trouble with black mousepad

K1NO 2021-09-22 07:16:29 UTC #1

As topic, the mousepad is a Logitech G640, everytime my hands go near it, LEAP stops tracking it. I have included a video showing the tracking with and without the mousepad. Despite it showing up as grey, the mousepad is pure black.

A solution is appreciated, thanks!

Video <-- link if the player doesn't work

dankirby 2021-09-27 13:55:12 UTC #2

Hi @K1NO, thank you for sharing this video, please can you let me know which version of our hand tracking software you are using here?

K1NO 2021-10-02 03:31:26 UTC #3

Heyo @dankirby ! Sorry about the late response, but currently I am running Orion.

Software Version: 4.1.0+52211
Firmware Revision: 1.7.0

Thanks!

James09 2021-10-06 05:08:22 UTC #4

Hi,

Thanks for sharing this video, very informatic and helpful for MyBalanceNow.

dankirby 2021-10-06 10:40:19 UTC #5

Hi @K1NO, thank you for sharing this.

Please can you try installing our V5 Gemini Developer Preview and retest. Do you see the same issue with this version as well?