Error 1053: the service did not Respond

[cactuskai]

Okay, I have tried like 6 different methods to 'fix' this issue and nothing works! I'm on Windows 10. My Orion Version is 4.1.0

-I tried cmd commands
-I tried unplugging and replugging and stopping and starting
-I reinstalled the newest version today
-I tried Manuel starting.
-I tried Creating my Own service and running that.

literally, I just bought this thing a week ago and I love it. But now I can't use it at all? My computer is a brand new gaming comp. So there are no spec issues, I'm sure.

I should also point out, The green light comes on. But there are no red lights on the black screen. I also did a recalibrate and that worked, it detected the surface. It was working perfectly fine the past week. and suddenly there's no service detected. I tried switching to the smaller USB cord that came with it, nothing changed still no service.

Windows is detecting the LeapMotion as a Camera and apparently when I try to update the leap motion drivers it says that It is already using the best drtives. But its using my Webcam Drivers?

And I am not a Tech person, so I don't know what to do. How long till there's a real update that fixes this?

[cactuskai]

I finally found where I can change my Orion to 3.2.1 but Its still being detected as a camera. and the green light is on but no red lights.

(Edit; I have reinstalled Leap motion with Orion 3.2.1 and followed the instructions give to fix Windows 10 fall update thing.
My leap motion is NOT reading as a Camera now BUT...It is still disconnected and not Starting. the error on manual start- up in the service manager says "Error 2 the system cannot find the file specified.")

[dankirby]

Hi @cactuskai, the Leap motion Controller will appear under cameras in Device Manager and this is normal behaviour.

The V3 SDK does not need the manual hotfix applied (it already has the fix included) and the hotfix steps are to be used with our V2 SDK.

Please can you send me an email to support@ultraleap.com and I will be happy to work with you to resolve this issue and get you up and working?

[cactuskai]

Okay I've emailed. I would really appreciate the help!

[cactuskai]

Well currently, I've tried emailing, With no response.

I have deleted and reinstalled to the Orion update provided on the main pages. 4.1.0. Since you said It should have the fix.

I went back to trying Commands. When I paste "net start LeapService" in the prompt I get this:

The service name is invalid.

More help is available by typing NET HELPMSG 2185.

And when google up that it says some stuff I should Do Which I tried but doesnt work.
Hardware configuration for the server has to be reviewed, in most cases when you see the NET HELPMSG 2185, they’re not configured properly.
If you received the error during update, you need to troubleshoot for update problems.
Create password for the user, this is a simple fix that have solved the problem for some users. If you’re receiving the Net helpmsg 2185 and you haven’t created a password for the user, you should set one and then login to run the instance, you might get lucky.

I tried what I could, the only thing I dont know what its talking about and it doesnt tell me how to do this is "Hardware configuration for the server has to be reviewed, in most cases when you see the NET HELPMSG 2185, they’re not configured properly."

Went through all that, fixed the Directory of the services Path because that was wrong, and Now im getting The NET HELPMSG2186 error. X_X

I'm unlucky. Everyone else gets an easy fix and Here I am Struggling for 12 hours already. everyone says you just run this command or try a different USB port and Im like none of this works. I just got this a week or 2 ago. why does this happen to me....

[dankirby]

Hi Kai, I have picked up your support ticket and will work with you to get this resolved.

[cactuskai]

For anyone Wondering what the Fix was for my Problem. Thanks to Dan it was easily sorted out.

I had an issue that was "Missing VCOMP140.dll"

Here's what I had to do:

-Uninstall LeapMotion fully. (I even went to Windows + R Checked what the service name was and then Went to my Command prompt and typed in "sc delete LeapService")

-I then went to control panel, Uninstalled Microsoft Visual C++ Redistributable 2015. There were two 2015 files.

-After that. I reinstalled Visual C++ Redistributable for Visual Studio 2015. Theres 2 files.

-I restart my comp.

-Finally I reinstalled Leap Motion.

And it worked Perfect. Not a single issue now. Thanks Dan! You rock buddy!

[dankirby]

Great to hear that this worked and you are up and running now!

Thanks for posting the steps that you took to help anyone else who sees this error!