Device status: DISCONNECTED

[ParanormalPatrol]

I'm running into a similar problem but I can't find a dpinst64.exe anywhere.

These are the available drivers?

This is how Windows finds the device

This is the message I get when I try using any of the available options to "update" the driver

This is my log:

[00:28:09] [Info] WebSocket server started
[00:28:11] [Info] Secure WebSocket server started
[00:28:22] [Info] Connected to Leap Service

Light on the device is green, on the tray is black. I've tried uninstalling/reinstalling the software, nothing.

Tried the steps according to your troubleshooting guide here: https://support.leapmotion.com/hc/en-us/articles/360004321178-Troubleshooting-Guide
but got stuck on 7. Choose dpinst(x86) or dpinst64. as I can't find these.

Are they available somewhere for download?

It shouldn't be this hard to use the device, I'm already a few hours in and nothing.

[ParanormalPatrol]

For others reaching the same point, please go to:

[RESOLVED] Windows 10 Fall Creators Update Bugfix

and follow the steps there. I honestly do not know why this isn't made even more apparent.

[dankirby]

A good suggestion ParanomalPatrol

I will link our troubleshooting guide to our Fall Creators help article for this issue to make it clearer.

We recently updated our setup page as well to notify people of the need for the Fall Creators hotfix if they are running V2 software.