Device disconnect after cklick on calibrate

vochal 2017-10-10 12:10:52 UTC #1

Hello,
in settings every status is green but after clicking on recalibrate device disconnect. I tried firmware update, reinstal application, restart leap motion proces , reinstal drivers. Can you please help me?

LM_Michael 2017-10-10 20:24:58 UTC #2

Sorry to hear you're having issue's with your controller. After clicking on calibrate, are you able to successfully complete the process? (i.e get a score of 80 or better) If so, all you should need to do afterwards is right click the tray icon and hit "resume tracking".

vochal 2017-10-16 06:21:19 UTC #3

No, I cant./ there is no blue circle and no reaction

ASM366 2020-07-12 19:39:53 UTC #4

Please answer this! I am having the same issue and cannot use my device

dankirby 2020-07-15 15:41:07 UTC #5

We've noticed the calibration tool on the V2 SDK has had some issues with current OS versions and will show the LMC as disconnected when you click on calibrate device in the Leap Motion Control Panel.

As legacy piece of software we aren't maintaining V2 any longer however there is a workaround available for this issue. If you are using Windows 10 you can uninstall the V2 SDK, installing V4 and calibrate, then reinstall V2. The calibration data is stored on the device hardware so it'll carry over.

If you are using our later V4 software and seeing this issue please send a screenshot to support@ultraleap.com and we will have a closer look.