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Jul '16
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Dec '19
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Sorry to hear that you're running into this issue. It sounds like something may be blocking communication with our authentication servers. Are you running the app on a work computer or a home computer? It's possible that some firewall or antivirus settings are preventing the authentication from happening.
Please try disabling any firewalls or antivirus software installed on your computer to see if that fixes the problem. If not, would it be possible to connect your computer to another internet connection?
This is a home computer, no proxies or firewalls in the way, just my regular home router which should be unfettered Internet access. No antivirus or firewalls on the PC itself, it's a fresh install. I even turned off Windows Firewall temporarily.
I'm not sure how to try another Internet connection, are you suggesting I haul my desktop to Starbucks??
Any traceroute/pings/etc I can do to verify connection?
Does your computer have a wireless card? If so, are you able to try connecting to your cell phone's hotspot to see if you're able authenticate your apps?
If you have another computer, I'd also recommend giving that a try to see if it may be an issue specific to your computer. Unfortunately, I do not believe there's a manual way of verifying the connection aside from attempting to launch an application.
Nope, it's a desktop machine, so no wireless card. Though I suppose I could get one of those USB wireless dongles, at extra $$$.
Same issue on a second PC.
Come on guys, this is completely unacceptable.
Re. connection, would a Wireshark trace help? (Heaven help a non-technical user trying to debug this!!!)
I've contacted our DRM partner to see if there are any issues on their end. I'll let you know as soon as I hear back from them
edit
I've just heard back from our partner and they notified me that they were updating a certificate on their end that may have been causing the issue. Could you try relaunching the application to see if you're able to authenticate?
For anyone else running into this issue on OSX, ensure that your home folder name matches your user account name. Instructions can be found here: https://support.apple.com/en-us/HT20154827
That does not fix the problem,,, the problem is your software for paid apps,,,, I've done everything nothing launches in max OS X sierra,,,,,, I have heard all h
These suggestions before... even tried a second leap motion device,, still not losding all my user folders are exactly the same names , no spaces as their home folders
If your home folder and user account names match up and you are still running into authentication issues, something on your computer or network is blocking communication with the authentication servers.
Try using a different internet connection and/or computer to see if you are able to authenticate. If you're connecting to the internet via a proxy, try disabling it. Many school/work connections have security that blocks communication. If you have access to a hotspot through your phone or a dedicated device, you can try authenticating through that.
Make sure your user account and home folder names do not have any special characters or spaces in them as well as that can cause issues.
I am on Mac OS High Sierra 10.13.6 (17G65), on my home mac,
i am experiencing the same problem with any app i download,
the apps that exists on the "Leap Motion App Home" works just fine (beside the "Forms & Functions 3D"),
i checked with 3 wifi and ethernet and hotspot from my cell,
the firewall is disabled and there is nothing i can see i am doing wrong,
it simply doesn't work out of the box!
is there an IP address with port that we can test to see if we reach the authentication server?
is there anything else we should do beside login to the account on leap motion site on our default browser (chrome in my case), and yes i can see my account is logged in on the App Home
b.t.w
apps i download do not show as a new icon on the App Home, and i did move them to the "set install directory" location,
i try launching them manually by double clicking them and then i get this error
any help would be appriciated
As @jhung noted, the authentication server is no longer running. Account logins still probably work because we still have an accounts system, but downloading apps to App Home no longer works.