Airspace fails to launch on Windows 8.1

[Malu31]

Hi,
I just tried to get my Leap Motion set up, but I have trouble launching Airspace. I have installed the latest version of the software from the setup page and have tried to launch it in several ways (start menu, desktop shortcut, via the Leap Motion icon in the system tray, directly launching the .exe file from the Leap Motion folder in Program Files), but to no avail. I also tried to un- and reinstall the software, but still no luck.

The controller itself seems to respond correctly, and on my other Windows 8.1 system I didn't have any problems getting it to work.

Does anyone have a clue how to solve the problem?

[DanPeterson]

When you say trouble launching Airspace, do you mean Airspace Home doesn't ever start at all?

Hrm.

As a bit of an idea, do you want to try 1.2.1 which is in early beta preview? https://community.leapmotion.com/t/early-preview-release-airspace-home-and-leap-motion-version-1-2-1/1317/3

[Malu31]

That's correct, Airspace does not start at all on this computer. Today a gave it a new try, but both version 1.2.1 (as you suggested a while ago) and sdk version 2.1.0 did not give any positive results.

I've also tried the steps suggested in this page, as I assume it covers the same problem as I have:

Airspace fails to launch on Windows 7 64, Controller and device are working fine

This gave the following information in the log file:

LOG (9034): Setting app crash dump dir: C:\Users\All Users\Leap Motion (at eval (file:///C:/Program%20Files%20(x86)/Leap%20Motion/Airspace/index.html:61:15))
LOG (9086): Starting Airspace Home v1.2.2-5d3084 on node-webkit v0.8.4 (at eval (file:///C:/Program%20Files%20(x86)/Leap%20Motion/Airspace/index.html:66:15))
LOG (1378): ~~~ Bootstrap Step: initializeGoogleAnalytics ~~~ (at Array.eval (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:57:15))

The Leap Motion itself is still working fine when I use the visualizer. So far I haven't found a solution for this problem, so hopefully this might lead us somewhere.

[jdonald]

The expected output for properly launching Airspace Home is to have some more stuff before initializeGoogleAnalytics, like so :

[7880:0822/104546:INFO:breakpad_win.cc(1067)] Initialized crash dump in C:\Users\jdonald\AppData\Local\Temp\
[7880:0822/104546:VERBOSE1:nw_package.cc(225)] Package startup URL: file:///C:/Program%20Files%20(x86)/Leap%20Motion/Airspace/index.html
[7880:0822/104546:VERBOSE1:nw_shell.cc(163)] enable nodejs from manifest: 1
[7880:0822/104546:VERBOSE1:resource_loader.cc(348)] OnResponseStarted: file:///C:/Program%20Files%20(x86)/Leap%20Motion/Airspace/index.html
[7880:0822/104546:VERBOSE1:resource_loader.cc(388)] OnReadCompleted: "file:///C:/Program%20Files%20(x86)/Leap%20Motion/Airspace/index.html" bytes_read = 3599
[7880:0822/104546:VERBOSE1:resource_loader.cc(388)] OnReadCompleted: "file:///C:/Program%20Files%20(x86)/Leap%20Motion/Airspace/index.html" bytes_read = 0

...100+ lines

[6624:0822/104856:VERBOSE1:socket_stream_host.cc(70)] SocketStreamHost::SendData
[6624:0822/104856:VERBOSE1:socket_stream_host.cc(70)] SocketStreamHost::SendData
[6624:0822/104856:INFO:CONSOLE(29)] ""LOG (6073): ~~~ Bootstrap Step: initializeGoogleAnalytics ~~~  (at Array.eval
(c:\\Program Files (x86)\\Leap Motion\\Airspace\\app\\startup.js:57:15))"", source: c:\Program Files (x86)\Leap Motion\Airspace\app\utils\logging.js (29)

By any chance did you remove the --v=10 (verbosity level) argument? Otherwise, I can't explain how it would load Google Analytics before index.html

Does this machine happen to be set up to use a proxy, use any http debugging software of any sort, or use specialized firewall software that involves a local proxy (start screen -> Settings -> type "Configure proxy" -> LAN Settings)? We currently have a known issue that breaks authenticated proxies.

As Airspace Home is open-source, one thing you can try is editing C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js and deleting the line for initializeGoogleAnalytics. See if this gets Airspace further on startup. Note that this would not be a permanent solution as it would crash later on (after signing in) when it tries to do analytics, but at least this can help us diagnose.

[hesamjasemi77]

hey
i have the same problem on win 8.1 x64
when i double click on airspace i see the first page(sing up or sing in) but when i click on sing in(or sing up)
the application closes suddenly.
plz help me
tnx

this is log.txt :

    LOG (4516): Setting app crash dump dir: C:\Users\All Users\Leap Motion (at eval (file:///C:/Program%20Files%20(x86)/Leap%20Motion/Airspace/index.html:61:15))
LOG (4552): Starting Airspace Home v1.2.2-3d377b on node-webkit v0.8.7-rc4 (at eval (file:///C:/Program%20Files%20(x86)/Leap%20Motion/Airspace/index.html:66:15))
LOG (5651): ~~~ Bootstrap Step: initializeGoogleAnalytics ~~~  (at Array.eval (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:57:15))
LOG (5658): Tracking Google Analytics event: launched (at Object.eval [as trackOpen] (C:\Program Files (x86)\Leap Motion\Airspace\app\utils\ga.js:65:19))
LOG (5690): Using Google Analytics Distinct Id: {67964366-05C9-4E5C-BC79-CFBF07A18AEC} (at identifyIfPossible (C:\Program Files (x86)\Leap Motion\Airspace\app\utils\ga.js:25:17))
LOG (5691): ### Step: initializeGoogleAnalytics done in 40ms ### (at eval (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:59:17))
LOG (5692): ~~~ Bootstrap Step: getConfiguration ~~~  (at Array.eval (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:57:15))
LOG (5693): Looking for prebundled path in: \Program Files (x86)\Leap Motion Apps\PreBundle.LeapMotion (at eval (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:308:15))
LOG (5693): Looking for prebundled path in: ./PreBundle.LeapMotion (at eval (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:308:15))
LOG (5693): Device type: peripheral (at getConfiguration (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:87:11))
LOG (5693): Can install prebundled apps false (at getConfiguration (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:88:11))
LOG (5694): Running with options:  {"recent-launch-sort":false} (at getConfiguration (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:127:11))
LOG (5695): ### Step: getConfiguration done in 3ms ### (at eval (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:59:17))
LOG (5695): ~~~ Bootstrap Step: initializeInternationalization ~~~  (at Array.eval (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:57:15))
LOG (5696): Supported languages: en,de,en,es,fr,it,ja,ko,pt,zh-cn,zh-tw (at getLocale (C:\Program Files (x86)\Leap Motion\Airspace\app\utils\i18n.js:100:15))
LOG (5737): Determined locale: en (at eval (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:148:13))
LOG (5737): ### Step: initializeInternationalization done in 42ms ### (at eval (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:59:17))
LOG (5737): ~~~ Bootstrap Step: ensureWorkingDirs ~~~  (at Array.eval (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:57:15))
LOG (5738): ### Step: ensureWorkingDirs done in 1ms ### (at eval (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:59:17))
LOG (5739): ~~~ Bootstrap Step: migrateDatabase ~~~  (at Array.eval (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:57:15))
LOG (5739): Checking if database needs to be migrated (at Object.migrate (C:\Program Files (x86)\Leap Motion\Airspace\app\utils\migrations.js:97:13))
LOG (5739): Migrating database from version 0 to version 4 (at Object.migrate (C:\Program Files (x86)\Leap Motion\Airspace\app\utils\migrations.js:100:15))
LOG (5740): ### Step: migrateDatabase done in 1ms ### (at eval (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:59:17))
LOG (5740): ~~~ Bootstrap Step: prerunAsyncKickoff ~~~  (at Array.eval (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:57:15))
LOG (5740): Rehydrating leap apps from database (at Object.hydrateCachedModels (C:\Program Files (x86)\Leap Motion\Airspace\app\utils\api.js:168:13))
LOG (5741): Done hydrating. (at Object.hydrateCachedModels (C:\Program Files (x86)\Leap Motion\Airspace\app\utils\api.js:195:20))
LOG (5744): ### Step: prerunAsyncKickoff done in 3ms ### (at eval (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:59:17))
LOG (5744): ~~~ Bootstrap Step: setupMainWindow ~~~  (at Array.eval (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:57:15))
LOG (5749): Current install directory: C:\Users\ASUS\AppData\Local\AirspaceApps (at Object.rebuildMenuBar (C:\Program Files (x86)\Leap Motion\Airspace\app\utils\window-chrome.js:192:15))
LOG (5752): ### Step: setupMainWindow done in 7ms ### (at eval (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:59:17))
LOG (5752): ~~~ Bootstrap Step: doFirstRun ~~~  (at Array.eval (C:\Program Files (x86)\Leap Motion\Airspace\app\startup.js:57:15))
LOG (8972): Adding Airspace Store (at handleAppJson (C:\Program Files (x86)\Leap Motion\Airspace\app\utils\api.js:94:15))
LOG (8982): Created WebLinkApp 6b884f6102b083b04ffaee5902336fd4: Airspace Store (at new module.exports.window.Backbone.Collection.extend.model (C:\Program Files (x86)\Leap Motion\Airspace\app\models\leap-app-collection.js:48:15))
LOG (8985): Getting asset for app Airspace Store (tileUrl): https://lm-assets.s3.amazonaws.com/airspace-desktop/store-tile.png?v=2 (at BaseModel.extend._downloadAsset (C:\Program Files (x86)\Leap Motion\Airspace\app\models\leap-app.js:318:15))
LOG (8993): Getting asset for app Airspace Store (iconUrl): https://lm-assets.s3.amazonaws.com/airspace-desktop/store-icon.png?v=2 (at BaseModel.extend._downloadAsset (C:\Program Files (x86)\Leap Motion\Airspace\app\models\leap-app.js:318:15))
LOG (8998): Adding Community (at handleAppJson (C:\Program Files (x86)\Leap Motion\Airspace\app\utils\api.js:94:15))
LOG (9000): Created WebLinkApp 86adc35f8d22a68cb21f02650ce1e6ce: Community (at new module.exports.window.Backbone.Collection.extend.model (C:\Program Files (x86)\Leap Motion\Airspace\app\models\leap-app-collection.js:48:15))
LOG (9002): Getting asset for app Community (tileUrl): https://lm-assets.s3.amazonaws.com/airspace-desktop/community-tile.png?v=2 (at BaseModel.extend._downloadAsset (C:\Program Files (x86)\Leap Motion\Airspace\app\models\leap-app.js:318:15))
LOG (9005): Getting asset for app Community (iconUrl): https://lm-assets.s3.amazonaws.com/airspace-desktop/community-icon.png?v=2 (at BaseModel.extend._downloadAsset (C:\Program Files (x86)\Leap Motion\Airspace\app\models\leap-app.js:318:15))
LOG (9007): Adding Orientation (at handleAppJson (C:\Program Files (x86)\Leap Motion\Airspace\app\utils\api.js:94:15))
LOG (9008): Created LocalLeapApp d60755168a72350b3789d475bb1257dd: Orientation (at new module.exports.window.Backbone.Collection.extend.model (C:\Program Files (x86)\Leap Motion\Airspace\app\models\leap-app-collection.js:48:15))
LOG (9009): Getting asset for app Orientation (tileUrl): https://lm-assets.s3.amazonaws.com/airspace-desktop/orientation-tile.png (at BaseModel.extend._downloadAsset (C:\Program Files (x86)\Leap Motion\Airspace\app\models\leap-app.js:318:15))
LOG (9229): Downloading 27.64 kB file from https://lm-assets.s3.amazonaws.com/airspace-desktop/store-tile.png?v=2 (at XMLHttpRequest.xhr.onload (C:\Program Files (x86)\Leap Motion\Airspace\app\utils\xhr-download-stream.js:28:17))
LOG (239): Downloading 27.64 kB file from https://lm-assets.s3.amazonaws.com/airspace-desktop/community-tile.png?v=2 (at XMLHttpRequest.xhr.onload (C:\Program Files (x86)\Leap Motion\Airspace\app\utils\xhr-download-stream.js:28:17))
ERROR (2712): Uncaught exception: TypeError: Object [object Console] has no method 'err'
    at eval (C:\Program Files (x86)\Leap Motion\Airspace\app\models\leap-app.js:356:17)
    at eval (C:\Program Files (x86)\Leap Motion\Airspace\node_modules\mv\index.js:32:40)
    at Object.eval [as oncomplete] (fs.js:107:15) (at process.eval (C:\Program Files (x86)\Leap Motion\Airspace\app\airspace.js:20:11))

[jdonald]

We have not seen this particular failure mode before, but there does appear to be a bug in the error reporting.

356         console.err(err.stack || err);

That should be console.error(err.stack || err);

If you're daring you can try editing C:\Program Files (x86)\Leap Motion\Airspace\app\models\leap-app.js to fix this line, and then it'll give a bit more info next time. Apparently it is hitting an error when trying to rename or move a file, but we need that line fixed to tell us the name of that file.

Inability to rename files may be indication of a permissions problem.