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Mar 2018
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May 2018
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rafael_kun6
Mar '18

My Leap Motion stops working when I place my hands upon it mainly when I open game in app home, my hand is detecte for 1 seconds after stop working, asks to plug it in

jhung
Mar '18

What app are you using specifically? Do you experience the same issue in the diagnostic visualizer?

The App Store was retired in June of last year and the App Home application has been depreciated. Try downloading and running an app from our Gallery at gallery.leapmotion.com to see if the issue persists.

If so, send a copy of your software log from the Leap Motion Control Panel so I can get some additional information.

jhung
Mar '18

I mean what application are you using to test the tracking, Please provide a copy of your software log

jhung
Mar '18

I'm not sure what you mean by it working now but not in desktop. Could you elaborate?

rafael_kun6
Mar '18

not moving the mouse cursor or things like that here on my screen, but the games are working

jhung
Mar '18

You need to download an app to enable computer controls. Here's the most popular one on our Gallery: https://gallery.leapmotion.com/mudra-mouse/82

You'll want to downgrade to the V2 software though as there's an issue with background apps on Orion.

If you're on Windows 10 and your controller isn't detected when you downgrade to the V2 software, you'll need to apply the fix outlined in this thread: https://forums.leapmotion.com/t/resolved-windows-10-fall-creators-update-bugfix/6585/2275

jhung
Mar '18

Once you've downloaded the .zip from the Mudra page, you need to extract its contents and run the executable file to launch the app. An icon in your system tray should appear once it's running

jhung
Mar '18

Happy to help! Please let us know if there's anything else we can assist you with

jhung
Mar '18

Installation instructions are posted in the link I provided.

Installation of this driver.
Get the Leap Motion Orion Beta runtimes https://developer.leapmotion.com/get-started14
Install the Visual C++ 2015 Update 2 redistributables (32 and 64 bits) https://www.microsoft.com/en-us/download/details.aspx?id=516827
Download the source and compile it for yourself, or use the files in the "Compiled" folder. Just copy the "leap" folder into the "Steam\steamapps\common\SteamVR\drivers" folder.
Configure the driver's settings in the Steam/config/steamvr.vrsettings file. (the settings are detailed below)
Start the Leap Motion service, then SteamVR. You should be good to go.

rafael_kun6
Mar '18

Hello, i'm again here with a doubt About setting up as 2 hands on Steam VR, the sensor of the right hand is not reading the movements of the hand what do i do?

jhung
Mar '18

Unfortunately, we are unable to provide support for those drivers as they were developed by a third party. Are both hands tracked in the Leap Motion visualizer?

jhung
Mar '18

That sounds like an issue specific to either the application you're using or, more likely, an issue with the third party drivers. Do you run into the same issue with other SteamVR apps? If so, I would recommend contacting the developer of the drivers to see if they can provide any assistance.

2 months later
Klaatu
May '18

I am having the similar issue with the movement of my right hand. I bought the dev version and am using it with SteamVR. I have tied the Visualizer and it seams to have a hard time recognizing the right hand motions. I have been totally disappointed with the results. I am a PC enthusiast and do not mind a little trouble shooting but there are too many beta software's involved to come to any conclusion of where the problem is.

I tried calibrating the device many times and I have a difficult time to get it to 80%.